Vanguard 20240413013

Customer Care, Executive Assistant, Recruiter

WORK HISTORY

SKILLS

Senior Recruiter

October 2023- Present

Find Human Resources Inc / Makati, PH (Remote)

– Reviewing resumes, conducting interviews, and assessing candidates to determine their suitability for the position.

– Coordinating and conducting interviews with candidates, including phone screenings and video interviews.

– Extending job offers to selected candidates and negotiating terms such as salary, benefits, and start dates.

– Assisting new hires with the transition into their new roles and ensuring they have the necessary information, training, and resources to succeed.

– Serving as the account point of contact (POC) by sending daily hiring updates and reports.

Talent Acquisition Specialist

August 2023- October 2023

PSG Global Solutions / Makati, PH (Remote)

– Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.

– Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documented these interviews.

– Set up interviews between candidates and hiring managers.

– Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.

– Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Customer Service representative

November 2018- May 2023

TaskUs / Meycauayan, PH (Hybrid)

– Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.

– Cross-trained and provided back-up support for other customer service representatives when needed (chat/phone/email).

– Scheduled and tracked deliveries

– Processed refunds

– Provided basic troubleshooting

 

SYSTEMS AND TOOLS

CareerBuilder, iCIMS, Google Suite, MS Office, Slack

 

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