|
WORK HISTORY |
SKILLS |
| Operations Manager
August 2020- January 2024 GreenCari / Canada (Remote) |
* Identifies gaps or areas of improvement in processes and recommends a course of action
* Performs QA Spot Checks for all agents to compare with the Team leader’s reports. * Hires and Trains team members * Plans and proposes strategies to improve customer service and customer approach * Creates monthly and weekly reports regarding the team’s progress and performance to the client. * Formulate strategic and operational objectives aligned with organizational goals. |
| Client Success Specialist (B2B)
October 2018 – September 2019 Thomson Reuters / Taguig Philippines (On-site |
– Building Client Relationships
– Client Support – Assist clients in assigning courses through Thomson Reuter’s LMS or Learning Management System. * Set up profiles of each company, and provide all training-related materials or tools for the completion of each training * Educate and update Thomson Reuters’ clients on the latest courses available for their company’s needs. |
| Renewals Manager
October 2017- October 2018 Service Source / Taguig Philippines (On-site) |
* Build Relationships with clients and business owners or decision-makers.
* Make Outbound calls to current Salesforce Clients and make them renew their contract. * Account Management and Retention * Provide after-sales support and upsell licenses to current customers. * Send Quotes and do follow ups * Process payments * Achieve or exceed monthly and quarterly sales targets. |
| Universal Agent
Septermber 2017- October 2018 Concentrix / Taguig Philippines (On-site) |
* Provide top-notch customer support to all Google users particularly Google Phones (Nexus & Pixel)
* Perform troubleshooting for customers calling about their devices. * Process payments for Google apps or Google App Store * Manage and maintain customer accounts. |
| Store Manager
February 2012 – September 2016 KTL FAshionhaus / Manila (On-site) |
* Manage daily transactions and operations of the store.
* Provide superior customer service and meet the standards set out by the owner. * Ensure merchandise presentation, cleanliness, and standards * Manage the inventory, sales and hit monthly targets. * Plan and organize events for the brand’s exposure and generate immediate sales. |
|
SYSTEMS AND TOOLS |
| Podio, Zoho, Helpdesk, Zendesk, Salesforce, Google Suite, MS Office, Slack, ClickUp, Asana |
