|
WORK HISTORY |
SKILLS |
| Client Success Manager
December 2023 – February 2024 BruntWork – Wise & Associates Family Law Firm (Remote) |
● Function as the primary point of contact for designated clients
● Engage in proactive communication with clients to ascertain and ensure their satisfaction ● Oversee client accounts through the maintenance of files, handling billing procedures, and processing relevant documents ● Facilitate the onboarding process for new clients and adeptly manage existing client relationships ● Other administrative tasks assigned |
| Social Media Manager (Part Time)
May 2023 – present Freelance – Beautyworks Lounge |
● Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
● Create, curate, and schedule engaging content across various social media platforms. ● Monitor social media channels, respond to comments, and messages, and facilitate community engagement. ● Analyze social media metrics and provide insights to optimize content performance. |
| Account Management Executive
July 2022 – September 2023 SPS Training and Consultancy – GrabFood Pampanga (Hybrid) |
● Build relationships with partners based on trust and respect.
● Collect and analyze data to learn more about consumer behavior. ● Pull the sales data and make a Business Review for our clients reference. ● Schedule a Business Meeting and present/report to our clients how they preform in the platform. ● Grow partner’s business and revenue through offering promos, advertisement, and other strategies. ● Keep accurate records pertaining to inventory and account notes. ● Resolve complaints and prevent additional issues by improving processes. ● Identify industry trends and conduct competitive intelligence initiatives ● Collaborate with internal departments to facilitate partner fulfillment. |
| Development Management Officer
March 2016 – January 2020 Department of Agriculture – Agricultural Training Institute |
● Project Officer/Facilitator in training, and activities – local and international.
● Communicates and coordinates with the participants of the training (e.g. plane ticket booking, hotel booking, etc) ● Organizes Training Modules and Training Manuals. ● Co-manages the Scholarship Programs: ● Bachelors and Masters Degree and Non-Degree Courses. ● Conducts face-to-face monitoring visits and evaluations to clients around the country. ● Maintains Database, Prepares Communication Letters, Activity Plans, Minutes of Meetings, Monthly Reports, Monitoring Reports, Travel Reports, BAC Resolutions, Purchase Requests, ISO Certification documents. ● Social Media Promotion of Activities and Events |
|
SYSTEMS AND TOOLS |
| Microsoft Offices, Google Workspace, GoHighLevel, Trello, Slack, Zeus, Canva, Calendly, Adobe Software, Zendesk, Salesforce, Less Annoying CRM |
